My friend Aniké and I ordered two Ange Ai Uris from Custom House aka Ainai aka Aidolls over 10 months ago. In hindside I can't believe how long we've waited to do this, but we decided to finally contact the Korean Police to file an official report. If you look at the timeline below, you can see how often they promised us that it would just be another 2-3 weeks - and we kept believing them.
Together with a third friend we ordered 4 dolls from Customhouse. Our order contained
1 Little Junior "Meoroo" (plus a free event head - "Meoroo")
1 Little Junior extra body
1 Ange Ai "Uri" (plus a free event head - "Uri")
1 Ange Ai Uri extra body
Half of that order was sent out in August (the 2 Little Juniors) but the Ange Ai Uris (which belong to Aniké and me) never came.
Timeline:
April 04, 2010: We order 4 dolls via the website www.ainai.com/en and pay via paypal the same day.
April 05 or 06, 2010: The status is set to "preparing order".
September 02, 2010: The 2 Little Junior Meoroo arrive in good condition. We did not ask for this, nor do they explain where the other 2 dolls are. Inside is an order sheet with a circle around the Little Juniors. At that time are not worried as we find out on www.denofangels.com/forums that Ainai have sent out other people's orders incomplete as well.
September 30, 2010: We contact Aidolls via their message board and ask about the other dolls. No reply.
October 10, 2010: After contacting Ainai about the missing dolls again, they promise us that they will send out the missing dolls the same week.
October 31, 2010: After waiting for 20 more days we contact them again and remind them of their promise to send us the dolls. They reply they will send out the dolls that same day.
November 03, 2010: We ask Ainai if they have sent out the dolls and get no answer.
November 13, 2010: Another message from us doesn't get a reply .
December 06, 2010: A new website is launched (www.aidolls-en.com), Ainai now works under the name of Aidolls and solely answers on the message board on the new website.
December 24, 2010: We send Ainai (now Aidolls) an angry message requesting our dolls. They answer Dec 26 saying the dolls are made and will be sent to Korea but that they can not tell us when.
January 16, 2011: We inform Aidolls that it has been 3 weeks since they said that our dolls were made and that we still don't have a tracking number for the two missing dolls. No reply.
January 18, 2011: Another message goes unanswered.
January 20, 2011: We give them a deadline until January 24 to give us a working tracking number and that we would contact the police if they didn't.
January 24, 2011: We contact the KNPA Civil board and inform Aidolls of that. They answer that they will send the dolls in February.
January 27, 2011: We contact Aidolls via the 1:1 system and tell them to send us the dolls unassembled, if that would make shipping faster. We also repeat that we had contacted the KNPA Civil board. They reply that they will ship the dolls February 25.
Why we filed a report even though they did give us a shipping date in the end?
We no longer believe that they have produced our dolls already. It would not take two and a half months to pack them up and send them out. We spent $167 plus shipping on the second set of dolls and it seems we will never see them. If they haven't fulfilled our order so far, we don't think they will do it now. They have passed over our order several times now. People who ordered much later than us have gotten our dolls. We hope that having the pressure of an investigation by the Korean Police might help us to finally get their attention. So sad that there seems to be no other way.
Edit: The dolls finally arrived on March 11, 2011.
What I don't understand is why they keep putting out new sales event when they can't fill orders. And moreso, why do people keep paying the money to buy them? I mean, I'd love to have a Hyun for under $300 but if I will never see it then what is the point? >.> I'd much rather pay full price but guarantee to actually have a doll within reasonable time frame.
AntwortenLöschenI know, don't get me started. They lure you in with promises, I guess and many people out there probably don't know how bad their reputation has gotten.
AntwortenLöschenWhen I ordered my first doll from them the wait time was about 4-5 months, which I could live with. When we ordered the Meoroos and Little Juniors it was about 6 months but it wasn't like I was scared that I'd NEVER see the dolls.
I really wouldn't advise anyone to order from them. The anger and anxiety isn't worth saving the money, when you just don't know if the dolls are going to come.
aaaaah, you go girls!
AntwortenLöscheni had the same situation with my Hani and Uri and I said: never again! i was surprised actually why no one on DoA complains, they were all like"oh, the dolla are so cheap so that makes up for the waiting" - no! that's not the way - that's why they keep doing it. I only threatened with Police, but by then (June last year) it worked. Seems like now they even don't bother about reporting to Korean police :<
anyways, i cross my fingers for you to get your dolls soon - uri's are wonderful.